Here’s how to file a complaint:
- Contact Customer Service: Write an email, call, or use the chat on our website to report the issue as soon as possible.
- Provide Details: Give detailed information about your complaint, including your order number, a description of the problem, and any documents or evidence.
- Review Process: Our team will investigate the matter and work to resolve the issue quickly. Additional information may be needed.
- Resolution: We aim for a satisfactory solution, such as a refund, product exchange, etc.
- Follow-Up: We will contact you to ensure the problem has been resolved to your satisfaction.
If you are not satisfied with the solution, please contact us again and we will take further steps to find a suitable solution.
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